The Ebay Rag Mag

October 2, 2008

Worst Match: The Reversed Visibility

Filed under: Secret Message Board — ebaygossip @ 12:20 am
Tags: , , ,

A powerseller with 1490 positive feedback who has been a registered seller with eBay since August 2001 notes;

According to Auctionbytes.com and some other threads on this board, Best Match has been running ‘backwards’ for a couple of weeks now… meaning that search results consistenly gave “Worst Match” the most visibility!

If your sales tanked recently, and you agree that we all deserve some sort of partial refund of our insertion fees or perhaps a chance to list for free for a period, please respond below!

If we’re expected to give OUR customers full or partial refunds, even when we don’t screw up, then we certainly deserve something from eBay!

——–

To add insult to injury, eBay further insults it sellers with the folowing in e-mail in response to this topic;

“Here was EBAY’s reply when I requested a refund on my fees due to their broke search”.

Dear eBay member,

Thank you for writing eBay in regard to your recent listing ending.  I would be happy to assist you with that today. After reviewing your email I am currently showing that however frustrating this situation may be we are unable to give credit for this issue. eBay does not guarantee that listing upgrades, regardless of which one you use, will place your item on the first page of the searches. Members have multiple ways of searching for an item including time ending soonest, nearest first and
best match to name a few. Unfortunately because there is this variety of search criteria and multiple ways for your item to receive appropriate exposure we do not credit for items not appearing on the
first page. Again I apologize for the frustration this situation has caused for you.

In order to help you in a more timely manner next time a situation like this should arise please don’t hesitate to contact Live Help. Live Help lets you chat one-on-one with an online representative who can help you right away with most issues. Links to Live Help appear throughout the eBay site, including the Home page and the Sell Your Item form.

Clicking one of these links will connect you to a private chat room where you can ask an eBay representative your question — live. Live Help is available 24 hours a day, seven days a week.

To reach Live Help, go to: http://pages.ebay.com/help/basics/n-livehelpemail.html

1. Click the “Get Help Now!” button.

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,

August 23, 2008

The Brand New Improved Ebay Logo has been unveiled – AMAZING!!!!

Note:  This is sarcasm and not the new logo.

This logo was brought to you by a shooting star powerseller with over 22,100 feedback and has been registered on ebay since Febuary 1999.

The reponse of the powerseller logo has been agreement:

“LOL – maybe you could also drape a bath towel off the end of the “Y” – Motley Fool had an article today entitled eBay Throws in the Towel …”

 

“I think it should be a fork in the letter U.
as in FORK U….”

 

Followed by a new logo:

The poster of this logo has over 8500 feedbacks recieved and has been registered with eBay since March 1999.  “Here is what I think the new logo should be!”

 

“omg hilarious… stick a fork in ‘er…she’s done”

Followed by yet another new logo:

–artfully created by a powerseller with over 4000 feedback recieved and registered on ebay since May 1997.

Additional possible new logo’s for eBay included the ebay logo with a fork being rasted over a fire, Mr Donahoe (eBays new CEO) pictured in front of an evil castle and a fallen, broken down eBay sign, photos of the eBay logo on a sinking Titanic, the fallen Zepplin, a category five hurricane named Donahoe getting ready to pummel the gulf coast and one large enough to pummel the entire United States and they continue to add up in the growing thread.

Checks and Money Orders will no longer be accepted – you have to be kidding

An eBay seller with a shooting star feedback of over 18,000 and has been registered with eBay since April 2001 writes: 

“Granted – about 10% of our buyers use them these days.
But gee whiz – thanks Ebay for taking those customers away Ebay.
Now this really sucks. It sucks big time!
Didn’t this noble attempt fail in Australia?”

The overall reception of eBays new policy is not favorable by it’s sellers:

And from what I’m reading Paypal will take 3.1% of your sales up to $3000.00.

Lets see, FVF 15% + PP 3.1% + listing fees =s eBay GREED!

On top of this the punishments are insane.

4.0, 4.1, 4.2 are all “REASONABLE” DSRs but once again eBay doesn’t understand words and says that they will ban you from listing for 30 days.

The small claim courts will be getting FULL!

OH, should I mention the searches THAT DO NOT SEARCH.

We must now kiss all the buyers that only pay by check or MO goodbye.

EBAY IS NOW RAN ON PURE GREED!!!!! ”

 

What should I do if a buyer demands to pay with checks or money orders?

Send them your address, and tell them that eBay can get stuffed.

What should I do if I have long-standing, repeat customers who insist on paying with checks or money orders, even after I explain the benefits of electronic payments and offer suggestions?

Remind them that there might be 80 million other merchants on eBay, but you’ll always be happy to accept their payment in whatever form is most convenient to them.”

 

“In my main category, and I’d assume other collectibles categories are the same, a significant percentage of buyers still prefer to pay by check or money order. This change WILL cost eBay, (and we as sellers), buyers, and many of these buyers are high ticket purchasers.”

 

“Are there any categories excluded from these payment requirements?

Vehicles (Motors), capital equipment (Business & Industrial), Mature Audiences and Real Estate will be excluded from the new payment requirements.

Specifically, the following categories will be excluded:

Motors > Cars & Trucks
Motors > Motorcycles
Motors > Powersports
Motors > Boats
Motors > Other Vehicles & Trailers
Business & Industrial > Agriculture & Forestry > Tractors & Farm Machinery
Business & Industrial > Construction > Heavy Equipment, Trailers
Business & Industrial > Food Service & Retail > Concession Trailers & Carts
Business & Industrial > Healthcare, Lab & Life Science > Imaging & Aesthetics Equipment
Business & Industrial > Industrial Supply, MRO > Fork Lifts & Other Lifts
Business & Industrial > Manufacturing & Metalworking > Manufacturing Equipment
Business & Industrial > Manufacturing & Metalworking > Metalworking Equipment
Business & Industrial > Office, Printing & Shipping > Commercial Printing Presses
Real Estate
Everything Else > Mature Audiences”  (Point for our readers:  PayPal does not accept payment from adult sites or any web payment made for mature audiences.  The rest is pretty obvious.)

 

“I find eBay’s rationale for this change rather suspect:

Today, items paid with check or money order are 80% more likely to result in an item not received (INR) than those paid with credit card or PayPal. Also, buyers who pay with check or money order are 50% more likely to leave negative feedback than those who pay with electronic methods. So starting in late October, 2008, we are moving to 100% electronic payments – credit cards, ProPay, or PayPal.

I tend to find that buyers sending checks or money orders are much MORE committed to the purchase and most of them pay by check/money order because they specifically mention that they don’t like, or refuse to use, PayPal.

So I’m sure it will work to condescendingly pat the buyers on the head and tell them that they just don’t realize how amazingly safe Paypal is, and that eBay knows best. Uh huh.”

 

Today, items paid with check or money order are 80% more likely to result in an item not received (INR) than those paid with credit card or PayPal. Also, buyers who pay with check or money order are 50% more likely to leave negative feedback than those who pay with electronic methods.

This is an excellent example of playing with statistics to justify a change. Percentages tell us nothing when raw data is missing. Out of millions of transactions, what is really happening? An increase from 1% to 1.8% would be 80%, but is still insignifcant relative to total volume.”

 

“The majority of my buyers are older retired folks who are collectors of antiques. MANY don’t trust online payment in any form, and I don’t blame them. AND they shouldn’t have to be “trained” to do it whether they like it or not.

Looks like for us it will be ‘business as usual’ until January, 2009. I’ll take the payment options out of my listings for the rest of this year (starting October) but I’m not making any major changes until I have to – and between now and then, will be doing some thinking on whether it may be time to do something else with all this glass.”

“This change REALLY bothers me.
I sell collectibles/unique and I’d say about 20% of my customers pay with paper.

I can understand wanting more Paypal fees but this is a slap at
sellers AND buyers.
Some of my customers do not trust or aren’t computer savy enough to go through Paypals hoops.
What right does ebay have to tell me what form of payment to accept?
Especially when they narrow it down to the point that Paypal is pretty much the only choice.

Maybe this is the red herring on these newest changes?
Everyone says not fair/focuses on this, then ebay reverts to previous rules (similar to the nuets as neg … while no one paid attention about raised FVF).

I know …. thats really cynical of me …….”

 

opened it up to more non-electronic payment methods

LOL, what other non-electronic payment methods are there besides cash, check and MO? Barter, IOU’s and bearer bonds?

This is probably the change that I find most offensive out of all the changes in the past eight years I’ve sold here.

I’m sure eBay has its reasons, but I don’t think it actually benefits the buyer experience to limit their options.

I am deeply suspicious that their statitics are deliberately out of context and are being inappropriately used to make site wide changes (even though they are exempting the most problematic category Mature Audiences).

items paid with check or money order are 80% more likely to result in an item not received (INR) than those paid with credit card or PayPal. Also, buyers who pay with check or money order are 50% more likely to leave negative feedback than those who pay with electronic methods.

 

The above quotes are only from the first page.  Currently there are six pages and a total of 300 similar responses to the thread.  We also note that this thread is very active and continues to grow at a very rapid rate.

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