The Ebay Rag Mag

October 2, 2008

Worst Match: The Reversed Visibility

Filed under: Secret Message Board — ebaygossip @ 12:20 am
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A powerseller with 1490 positive feedback who has been a registered seller with eBay since August 2001 notes;

According to Auctionbytes.com and some other threads on this board, Best Match has been running ‘backwards’ for a couple of weeks now… meaning that search results consistenly gave “Worst Match” the most visibility!

If your sales tanked recently, and you agree that we all deserve some sort of partial refund of our insertion fees or perhaps a chance to list for free for a period, please respond below!

If we’re expected to give OUR customers full or partial refunds, even when we don’t screw up, then we certainly deserve something from eBay!

——–

To add insult to injury, eBay further insults it sellers with the folowing in e-mail in response to this topic;

“Here was EBAY’s reply when I requested a refund on my fees due to their broke search”.

Dear eBay member,

Thank you for writing eBay in regard to your recent listing ending.  I would be happy to assist you with that today. After reviewing your email I am currently showing that however frustrating this situation may be we are unable to give credit for this issue. eBay does not guarantee that listing upgrades, regardless of which one you use, will place your item on the first page of the searches. Members have multiple ways of searching for an item including time ending soonest, nearest first and
best match to name a few. Unfortunately because there is this variety of search criteria and multiple ways for your item to receive appropriate exposure we do not credit for items not appearing on the
first page. Again I apologize for the frustration this situation has caused for you.

In order to help you in a more timely manner next time a situation like this should arise please don’t hesitate to contact Live Help. Live Help lets you chat one-on-one with an online representative who can help you right away with most issues. Links to Live Help appear throughout the eBay site, including the Home page and the Sell Your Item form.

Clicking one of these links will connect you to a private chat room where you can ask an eBay representative your question — live. Live Help is available 24 hours a day, seven days a week.

To reach Live Help, go to: http://pages.ebay.com/help/basics/n-livehelpemail.html

1. Click the “Get Help Now!” button.

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,

August 12, 2008

Can’t Find It on Ebay

Filed under: News & Gossip — ebaygossip @ 11:52 pm
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The scenario:  A buyer types one or two keywords in the ebay search box in hopes to find their treasure, unfotunately for the buyer eBay is using the infamous Finding technology, a.k.a Best Match, to sort listings and determine which listings are duplicates. If Best Match thinks it found a duplicate – then the item disappears into a void because only one unique item per seller is allowed… thus not allowing the buyer to choose which item to buy, but telling the buyer which item to buy.

The Best Match technology has disadvantaged ebays best sellers while giving an unfair advantage to many of its poorest sellers since its inception.  How is it that ebay can use this program site wide when they know that it is not working?  How do we know that ebay is aware that this new search technology isn’t working?  Because sellers are complaining that they are paying sky high fees for services they havent recieved, and buyers are complaining that the search results appear jumbled and they are tired of trying to navigate through it, and ebay keeps claiming to fix it!

Meanwhile, Amazon is experiencing their highest growth rate since their site was erected.

Detailed Seller Rating Averages Incorrect

Filed under: News & Gossip — ebaygossip @ 11:26 pm
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In an all systems announcement dated August 11, 2008 ebay posts to it’s members that the Seller Dashboard will be unavailable to it’s sellers due to glitches and errors in calculations, a fact that sellers were aware of for several months.  During those months unworthy sellers were receiving an unfair advantage in the search engine placement of their widgets while “good” sellers were being punished.

Ebay claims to have disabled the Best Match search engine feature while the Dashboard was made unavailable and the problem was being addressed, however, editors at The Ebay Rag Mag found this to be untrue.  In fact, the same injustices in the search engine were not disabled and continued to remain unchanged during the entire outage.  Added to the problem, the number of items beings displayed as available for bidding activity is significantly lower than the number of items claimed to be on eBay.

Noted on the Powersellers private message board, sellers are noticing that the Detailed Seller Rating calculations continue to be incorrect and the Best Match search engine placement injustices continue even after ebay claims to have corrected it.  Several sellers have contacted ebay live support via chat, e-mail and telephone only to be brushed off by ebay management

Ebays Official Announcement:  From Thursday 8/7 through Saturday 8/9, 30-day DSR averages were incorrect. As a result, we temporarily removed the Seller Dashboard so the incorrect information was not displayed. The problem has been resolved – the 30-day DSR averages are now displaying correctly, all feedback has been recalculated, and we have restored the Seller Dashboard.

On Saturday, we also removed the trust factors (DSRs; buyer satisfaction rating; and shipping cost, including free shipping) from the Best Match algorithm so sellers were not promoted or demoted unfairly. This will remain in place for the rest of the week (at least) so items listed during this time will continue to be weighted equally with other items until they end naturally. Additionally, PowerSeller discounts will be based on the corrected DSR scores, so no seller will lose his or her discount as a result of this issue. It was paramount to us that our sellers were not harmed by this technical problem.

Finally, and just as importantly, we want to thank our Community for your patience during this issue. We apologize for the frustration and confusion this caused you, and are grateful for your support.

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