The Ebay Rag Mag

September 28, 2008

Kaydeecouture.com

I ran into Kirsten of www.kaydeecouture.com the other day and decided it’s time to start featuring exemplary eBay sellers.  I can think of no better eBay seller to start with.

Kaydeecouture.c got her start on eBay in December of 2003 and became a Gold level powerseller within the first three months of offering her preowned designer clothing on eBay.   She is one of the most well known and most successful of eBays’ clothing sellers. 

I am inspired by leaders.  Leaders know it is risky to speak up, to lead by example, to support a new idea, to follow a dream, to step out of the box and utilize ones creativity to stand above the crowd.   Yes it can be risky, but it will always be rewarding.  No one knows this better than Kirsten of Kaydeecouture.com who amid the disaster of the October 2007 wildfires stepped up to the plate and donated her unsold inventory, collected thousands of pounds of clothing from local businesses and private homeowners,  and shipped them to the victims of the Southern California fires.   She also offered free personal shopping services for any victim that made the request, no questions asked.

Kirsten’s generosity became known to the media and a private e-mail which she sent in response to appeals for assistance was featured on CNN Headline News and is still being featured on http://www.californiawildfires.org/.

This was not done for publicity it was a genuine offer which came from empathy for those who lose so much to natural disaster.    Kirsten, a victim of natural disaster herself,  was forced to relocate to West Palm Beach, Florida from Ft Lauderdale after losing her condo following the one-two punch of Hurricanes Katrina and Wilma and understands, “how traumatic these events can be”.   Although it was not her intent to be recognized for her efforts she admits that she was pleasantly surprised by the positive attention it brought her business.   Unfortunately, she never got to enjoy the benefit of all of the positive publicity because shortly after her own life would take a horrific turn.

Kirsten suffered a great loss, a personal tragedy, and while she was preoccupied with her grief, several of her eBay competitors took advantage of the situation and maliciously destroyed her eBay feedback profile by making small purchases and leaving undeserved negative feedback in an effort to sabotage their competition.  It is not known if they actually knew of the turmoil Kirsten was dealing with.  It is known that it was done as a result of the CNN news report.

That’s eBay for you!  eBay claims to want to rid itself of, “bad sellers” yet this type of competitive underhandedness seems to be on the rise.

It breaks my heart to know that such a good person, such an admirable woman could be blindsided like this and it makes me think twice about who I will make my purchases from in the future.

Kirsten aka kaydeecouture.c has been selling quietly under the newly created eBay ID for the last year Piquant_couture and says she we begin selling on her original account again in December after all of the negatives have dropped out of the equation.

There is so much more to this story but out of respect I will not go into detail.  Most of us already know of the personal tragedies that Kirsten has had to overcome.  We admire you, support you and encourage you to continue to succeed.  Congratulations on getting your (off eBay) site back up and running again.  We wish you the best of luck and hope everything you touch will be as wonderful and as awe inspiring as you are. 

Paul

August 23, 2008

New Pricing, More Incentives, and Other Changes

“To bring more buyers” says Lori Norrington in her August 20th announcement.

1) Listing fixed price items is more affordable than ever – Starting September 16, eBay is lowering the listing fee for all items sold via the fixed price format to only 35 cents, and a special rate of only 5 cents through the end of the year for Buy It Now™ fixed price listings in the Media categories (Books, Video Games, Music and DVDs/Movies) using pre-filled item information, but what she doesn’t say is that once again eBay has raised Final Value Fees on it’s sellers and it’s not just limited to the above listed categories, it’s site wide.

2) Free shipping incentives in all categories, plus shipping charge limits in Media – Beginning on October 1, 2008 and running through the end of the year, all sellers will receive the option to use subtitle for free, worth $.50 per listing, when free shipping is offered.  And for eligible PowerSellers, you will receive double your PowerSeller Final Value Fee discount on these items, starting on the same date and running through the end of the year when you offer free shipping – this is up to a 40% discount! As always, items with free shipping will get a boost in Best Match search results.  Again, just a another fase disguised as something good for eBay sellers.  What she doesn’t say is that using the subtitles does not help any seller because eBay refuses to add subtitle contents into the keyword search.  The upside is that if a seller has an average of 4.9 Detailed Seller Ratings the possibility of the discount can be as much as 40%.  Unfortunately, there is no guarantee that any item will sell, and the only 4.9 DSR seller we know if is eBay i.d. BUY, and we all know that their elevated DSR score is part of the deal they struck with eBay.

3) Faster, more reliable checkout on eBay – This is eBay’s way of annoucing that ebay has now manipulated it’s market by optimising their already inflated fee potential aka “checks and money orders will no longer be accepted on eBay”.  This leaves only Pay Pal an eBay company.

4) Updated seller standards – minimum DSRs – Finally, we’re instituting a new minimum Detailed Seller Rating (DSR) requirement, as a way to further improve the customer experience for everyone on eBay. As of November 1, 2008, sellers will need at least a 4.3 across all four DSR categories, over the prior 30 day or 12 month period depending on volume, in order to list on the site.

Now that eBay has pushed many of their most valuable sellers off the site by way of intimidation through the elevated fee structure and DSR rating system, they are now making room for the below par sellers to fill their place.  Oh joy.

August 16, 2008

Another Below Par Ebayer Bites The Dust

trendy*kidz has been a registered seller on eBay since April 6, 2003 and has undergone nine user name changes since registering on eBay, averaging two name changes per year. 

Terenzy*kidz is a United States based business that has been utilizing eBay to sell her products to Europeans.  Products sold ranged anywhere from childrens’ hats to childrens’ bedding to a wide range of child size clothing.

On July 20, 2008 eBay decided it was time to pull in the reigns on Terenzy*kids and began monitoring this businesses selling practices due to a number of complaints from buyers who have been receiving items that are significantly not as described in the auction description or not receiving their merchandise at all.   

On August 14, 2008 eBay finally pulled the plug.   While the name remains unchanged and still appears as currently registered, you may not be seeing any new listing from this seller for quite some time.

The owner of the business, who recently posted to the ebay message boards, claims that she is a single mother and has been using her eBay income to support herself and her child.   She expressed concern over her ability to support herself and her child following eBays’ actions but in the same breathe admits that she had been previously given a 30 day warning by eBay to either clean up her business practices or to lose her selling privaleges on ebay.   Although she can provide no proof that she heeded the warnings she insisted on requesting that her fellow sellers provide moral support. 

Instead of moral support, what she received were several questions from her fellow sellers demanding explainations for the reasons behind her lack of ability to clean up her act when she had been given a full month to do so.  Common consensus was that there is much more to this story that can be seen by the naked eye, and perhaps the selling practices of the eBayer are significantly worse than first anticipated.

It is a great day for eBay when a “bad seller” is taken down, leaving more room for growth for the sellers who have buckled down and have embraced eBay’s new “enhanced buying experience” policies and continue to keep eBay a safe and more friendly place for trade.

We’ll keep an eye on the progress of this story and inform you of any new developments.  As it now stands, this “bad seller” is off eBay indefinitely.

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